Warranty Information
12-month protection for qualifying repairs, refurbished devices and accessories.
FoneRevive provides a 12-month warranty on qualifying repairs, refurbished devices and accessories. This warranty begins on the original purchase or repair date and is provided in addition to your legal rights.
What Is Covered?
Repairs
Our repair warranty covers faults caused by the replacement part fitted or the work completed by FoneRevive.
Refurbished Devices
Refurbished phones, tablets, laptops, smartwatches and game consoles are covered against qualifying hardware faults that develop during normal use.
Accessories
Accessories are covered against manufacturing defects and faults arising during normal use. New devices and branded products may also include a separate manufacturer's warranty.
What Is Not Covered?
- Accidental, impact, pressure or cosmetic damage
- Cracked screens or damaged housings
- Liquid, moisture, corrosion, heat or fire damage
- Loss, theft, misuse or neglect
- Normal wear and tear
- Expected battery degradation
- Damage caused by unsuitable chargers, cables or accessories
- Software, network, account or data-related problems
- Faults unrelated to the original repair
- Damage caused by unauthorised repairs, modifications or tampering
- Pre-existing or disclosed faults and cosmetic marks
A third-party repair will only affect a warranty claim where it caused or contributed to the reported problem.
Making a Warranty Claim
Please contact the FoneRevive store or service centre shown on your receipt and provide:
- Your receipt, order confirmation or other proof of purchase
- The device, product or accessory
- A clear description of the problem
- Any accessories needed to test the reported fault
We may inspect and test the product before approving a claim. Please back up your data, remove SIM and memory cards, sign out of personal accounts and disable security locks before returning a device.
How We Resolve Valid Claims
For an approved warranty claim, FoneRevive will provide an appropriate repair, replacement or refund, depending on the product, fault, availability and your legal rights.
Any replacement product or part will normally be covered for the remaining period of the original 12-month warranty. A warranty claim does not automatically restart the warranty period.
Important Information
Repairs do not guarantee that a device will remain water-resistant unless confirmed by FoneRevive in writing.
Some FoneRevive stores are independently operated franchise businesses. Warranty claims should normally be made to the store or company that supplied the product or completed the repair, as shown on your receipt.
This warranty does not limit your rights under the Consumer Rights Act 2015, including your rights where goods are faulty, misdescribed or not fit for purpose, or where a service has not been performed with reasonable care and skill.
Buy. Sell. Repair. Revive — With Confidence.