Privacy Policy

1. Introduction

FoneRevive respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you:

• visit or use the FoneRevive website;
• purchase products from us;
• sell or trade in a device;
• book or receive a repair service;
• visit or communicate with a FoneRevive store;
• contact our customer support team;
• interact with FoneRevive through Facebook, Instagram, WhatsApp or other Meta services;
• log in to or interact with a FoneRevive application or service using Meta functionality; or
• otherwise interact with our online services.

We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

2. Who we are

FoneRevive is a UK mobile phone and technology retail and repair business providing services including:

• mobile phone and device repairs;
• refurbished and new device sales;
• mobile phone and device trade-ins;
• accessories;
• online ordering;
• Click & Collect;
• mail-in repair services;
• warranties and after-sales support; and
• customer support.

Data controller

Fonerevive Limited

Trading name

FoneRevive

Website

www.fonerevive.co.uk

Registered address

87 High Street, Weston Super Mare, BS23 1HE

Privacy contact email

support@fonerevive.co.uk

The relevant FoneRevive legal entity determines how and why personal information covered by this Privacy Policy is processed.

3. Personal information we collect

Depending on how you interact with us, we may collect:

Identity and contact information

This may include:

• name;
• telephone number;
• email address;
• billing address;
• delivery address; and
• other contact information you provide.

Transaction information

This may include:

• products purchased;
• devices sold or traded in;
• repair bookings;
• repair history;
• order information;
• payment status;
• refunds;
• warranty information; and
• delivery or collection information.

Device information

When you sell, trade in or repair a device, we may process information such as:

• manufacturer;
• model;
• storage capacity;
• serial number;
• IMEI where required;
• device condition;
• reported faults; and
• repair history.

Communications

We may retain communications you have with us through:

• email;
• telephone;
• website forms;
• customer-support systems;
• Facebook;
• Instagram;
• WhatsApp; and
• other communication platforms.

Website and technical information

Depending on your settings and consent choices, this may include:

• IP address;
• browser type;
• device type;
• operating system;
• pages visited;
• website interactions;
• cookie identifiers; and
• similar technical information.

4. Information received through Meta

FoneRevive may use products and services provided by Meta Platforms, including Facebook, Instagram and WhatsApp.

When you choose to interact with FoneRevive through a Meta service or authorise a FoneRevive application to access permitted information, we may receive Meta Platform Data.

The information we receive depends on the Meta service you use, the permissions granted to our application and your Meta privacy settings. It may include:

• name;
• Meta user or account identifier;
• profile information made available through the applicable permission;
• email address where authorised;
• messages or enquiries sent to FoneRevive;
• information about your interactions with FoneRevive;
• information required to authenticate or connect your account; and
• other information you explicitly choose or authorise Meta to provide.

FoneRevive only accesses Meta Platform Data that is necessary for the functionality or service being provided.

5. How we use Meta Platform Data

We may use information received through Meta to:

• identify or authenticate users where applicable;
• allow customers to interact with FoneRevive;
• respond to enquiries;
• provide customer support;
• assist with product enquiries;
• assist with mobile phone repair enquiries and bookings;
• communicate updates relating to a customer’s request or service;
• manage customer communications;
• provide functionality specifically requested or authorised by the user;
• protect our services against fraud or misuse; and
• comply with applicable legal obligations.

We do not use Meta Platform Data for purposes that are materially unrelated to the reason it was obtained.

7. Legal bases for processing

Depending upon the activity, we process personal information because:

Contract

Processing is necessary to provide a product or service you requested, including purchases, repairs, trade-ins, deliveries and warranties.

Legal obligation

We may need to retain or disclose certain information to comply with tax, accounting, consumer protection, fraud-prevention or other legal requirements.

Legitimate interests

We may process information where reasonably necessary to operate and protect FoneRevive, provide customer support, prevent fraud, improve our services and administer our business, provided those interests are not overridden by your rights.

Consent

Where required, we rely on your consent, including for certain marketing activities, cookies or access to information through third-party platforms.

8. Who we may share information with

Where reasonably necessary, information may be shared with:

• payment-processing providers;
• delivery and courier companies;
• IT and hosting providers;
• website service providers;
• communications providers;
• repair and service providers where appropriate;
• fraud-prevention and security providers;
• professional advisers;
• insurers where appropriate;
• Meta Platforms where Meta services are used; and
• government authorities, courts, regulators or law-enforcement agencies where legally required.

We do not permit service providers processing personal information on our behalf to use that information for unrelated purposes.

9. Payment information

Payments may be processed through third-party payment providers.

Where payment-card information is entered directly into a payment provider’s system, FoneRevive may not receive or store complete card details.

The relevant payment provider’s privacy policy will also apply to information it processes independently.

10. Data retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

• the type of information;
• the transaction or service involved;
• warranty requirements;
• accounting and tax requirements;
• legal obligations;
• fraud-prevention requirements;
• complaints or disputes; and
• the establishment, exercise or defence of legal claims.

When personal information is no longer required, we will delete, anonymise or securely dispose of it in accordance with our retention procedures.

12. Security

We use appropriate technical and organisational measures designed to protect personal information from:

• unauthorised access;
• accidental loss;
• alteration;
• disclosure;
• destruction; and
• misuse.

Access to personal information is restricted to employees, contractors and service providers who reasonably require access for legitimate business purposes.

No internet-based system can be guaranteed to be completely secure, but we take reasonable measures appropriate to the nature of the information processed.

13. International data transfers

Some technology, cloud, communication, payment or platform providers used by FoneRevive may process information outside the United Kingdom.

Where a restricted international transfer occurs, we take appropriate measures required under applicable UK data protection law, which may include relying on applicable adequacy regulations or approved contractual safeguards.

You may contact us for further information about safeguards applicable to your personal information.

14. Cookies and similar technologies

Our website may use cookies and similar technologies for:

• essential website functionality;
• security;
• remembering preferences;
• analytics;
• measuring website performance; and
• advertising or marketing where permitted.

Where required, non-essential cookies will not be placed until appropriate consent has been obtained.

Visitors should be able to manage applicable cookie choices through our website’s cookie controls.

15. Marketing

Where permitted, we may send information about FoneRevive products, services, promotions and offers.

Where consent is required, marketing will only be sent after obtaining appropriate consent.

You may unsubscribe from electronic marketing at any time using the unsubscribe facility provided in the communication or by contacting us.

16. Your data protection rights

Depending on the circumstances and applicable law, you may have the right to:

• request access to your personal information;
• request correction of inaccurate or incomplete information;
• request deletion of personal information;
• request restriction of processing;
• object to certain processing;
• request portability of eligible personal information;
• withdraw consent where processing relies upon consent; and
• complain about how your personal information has been handled.

Some rights are subject to legal conditions and exemptions.

Right to object

Where we process your personal information on the basis of legitimate interests, you may have the right to object to that processing.

To exercise your rights, contact support@fonerevive.co.uk. We may need to verify your identity before fulfilling certain requests.

18. Children’s privacy

FoneRevive’s Meta-connected services are not designed to intentionally collect personal information from children in circumstances where parental or guardian authorisation is legally required.

If we become aware that such information has been collected inappropriately, we will take reasonable steps to delete it.

19. Automated decision-making

FoneRevive does not currently use Meta Platform Data to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.

If this changes, this Privacy Policy will be updated and appropriate information will be provided.

20. Changes to this Privacy Policy

We may update this Privacy Policy when our business, services, technology, legal requirements or data-processing activities change.

Any revised version will be published on this page and the Last updated date will be changed. We recommend checking this page periodically.